Frequently Asked Questions

Q. How do I access my website to make changes?

A. If you are a K&L Media Hosting client you received an email with your admin username and password. Your username and password will work via FTP or using a web authoring software such as Microsoft Front Page. If you require assistance, you can visit our management services area to purchase any changes, additions, modifications, etc.

Q. Do I have to purchase from you if I want to change something on my website?

A. No, if you are familiar with website design, or html, you can manage your own website and make any changes you want. Just be aware that if you make changes or re-design, that you do so at your own risk. Once we have designed your site we are not responsible for any changes a user makes.

Q. Do I have to use MS Outlook or Outlook Express to access my email?

A. No, you may use any third party email program you like or our web based email panel by visiting http://YOURDOMAIN.COM/squirrelmail. enter your email address and your password given to you when your account was setup. If using another email client other than Outlook, you can still use the pop3 incoming and smtp settings found on the email setup page.

Q. How do I change my email password?

A. Simple! Visit yourdomain.com/admin, enter your username and password given to you at account setup and click on "Mailboxes and users" from left hand navigation. Put a check mark in the box next to the email address you want to change the password to, to the right you will see a small pencil icon, click on that to configure that mailbox. Enter a new password in the password field, and re-type it in the confirm email field. Click on "Save" If you later forget your password or need to reset it, just do the same steps, you cannot retrieve your password but you can reset it. BE SURE IF YOU CHANGE YOUR PASSWORD IN YOUR HOSTING CONTROL PANEL, YOU DO SO IN YOUR OUTLOOK MAILBOX SETTINGS!

Q. Can I setup additional email addresses?

A. No, we monitor site accounts regular. There is an additional charge to add a pop3 email account. Visit the accounts management page for pricing and ordering.

Q. Can I host my website elsewhere?

A. Absolutely. Unlike many hosting companies we do not lock you into hosting with us. Just be aware that there are steps you will need to take to have your website transferred to the new hosting company. If you have paid a full year of hosting and you want to transfer to another host, you can do so, but your fees are not refundable with us. For an additional fee, we can transfer your site to your new hosting provider OR send you a copy of your site backup files.

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